Word Order Language Solutions is committed to protecting your privacy when you use our online, telephone or other services.
In this policy we explain how and why we collect your information, what we do with it, and what controls you have over how it is used.
Why we collect your information
Most of the personal information we process is provided directly by you. We ask you to provide us with some basic information so we can respond to your request for our language services or for information about our partnership. Typically, this includes but may not be limited to your name, address, email, telephone/mobile numbers and country of residence. By completing any of our online forms you are agreeing to us collecting, storing and processing this information. We may use your information to assist us with the following:
– to produce a quotation;
– to process your order;
– to send statements, invoices and payment reminders to you, and collect payments from you;
– to provide you with the best possible service.
We may monitor website usage and visitor traffic to help us improve website design and may notify you of new services, new website features, special promotions, or changes to how our website functions.
Our legal obligations
We may disclose personal information about you if required to do so by law or if we have good enough grounds or such reason to believe action is necessary:
– to the extent that we are required to do so by law;
– in connection with any ongoing or prospective legal proceedings;
– in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Except as provided in this policy, we will not provide your personal information to any third parties.
How we protect your information
Word Order Language Services shall make every effort to protect your personal details. Except as otherwise stated, we never share any personal information outside Word Order Language Solutions and only request the information we need to fulfil your request.
Please let us know if the personal information that we hold about you needs to be corrected or updated so we can remove or delete any outdated information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at admin@wordorderlanguages.co.uk if you wish to make a request.
Changes to the information
We regularly review and, where necessary, update our privacy information.
If we plan to use personal data for a new purpose, we update our privacy information and inform you of the changes before starting any new processing.
How to unsubscribe from our services
If you do not wish to continue to receive communications from Word Order Language Services, you can unsubscribe from our website at any time by emailing us at: admin@wordorderlanguages.co.uk or by writing to us at: Word Orde Language Solutions, 3 Low Bishopley Cottages, Frosterley, Bishop Auckland, Co. Durham, DL13 2SR, UK. Questions regarding our privacy policy should also be made in writing to the above
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at admin@wordorderlanguages.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
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